> For the complete documentation index, see [llms.txt](https://ordbridge.gitbook.io/ordbridge-a-2-way-bridge-between-brc20-and-erc20/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ordbridge.gitbook.io/ordbridge-a-2-way-bridge-between-brc20-and-erc20/troubleshooting-and-faqs.md).

# Troubleshooting and FAQs

## Frequently Asked Questions Related to OrdBridge

1. How much time does it take to receive ERC-20 tokens after depositing BRC-20 tokens?
   * To maximize security, OrdBridge confirms the transfer of ERC-20 tokens after the mining of 3-4 blocks. The standard turnaround time for ERC-20 token transfers is 1 hour. Once the tokens are ready for claiming, users can visit the OrdBridge dashboard and interact with the smart contract to claim their tokens.
2. How much time does it take to receive BRC-20 tokens after depositing ERC-20 tokens?
   * To ensure maximum security, OrdBridge confirms the transfer of BRC-20 tokens after  15-20 block confirmations on the Ethereum chain, which typically takes approximately 5-7 minutes. After the confirmation, OrdBridge initiates the transfer process of BRC-20 tokens to the designated wallet, with moderate fees applied. The standard turnaround time for BRC-20 token transfers is 1 hour.